Warranty, Security and Privacy


If any of the items you purchase from Réserve Privée do not completely meet your expectations, you can return them to us for an exchange or refund provided the following terms and conditions are met. Please carefully review these terms and conditions to determine whether your purchase can be returned for an exchange or refund. No refund for shipping fees, unless we made a mistake. For International orders, thank you not to use courier services like UPS or FED-EX since they're asking for additionnal brokerage fees and customs clearance. In United States, it is preferable to use U.S.P.S. to send back an item (exchange or refund) and always mention it is "return" on "reason of sending".

Please note that for hygiene considerations, we ask that you keep your underwear on when trying on bathing suits and use breastpads when trying on bras if your breasts tend to leak milk

TERMS and CONDITIONS:


30 DAYS: your return must be postmarked no more than 30 days following the date of your order.


SUPPORTING DOCUMENTS: your return must be accompanied by the original bill so as to be properly processed by Réserve Privée.

CONDITION OF THE MERCHANDISE: all merchandise must be returned in the same condition in which it was sent. This means the item should be carefully folded (with the cardboard if applicable) in the original packaging with all tags still attached to the garment. The garment must not have been worn or washed. The exception to this is if obvious manufacturing defects present themselves after a garment has been washed and/or worn. In this case Réserve Privée will repair the garment and return it to you

NON-RETURNABLE ITEMS: for hygiene reasons, certain items cannot be returned or exchanged. Intimate items such as underwear and breast pads cannot be returned.

RETURNS:  You may return merchandise by one of the following two methods:

1) You can return the item by mail.  To do this, please completely fill out this return form including a description of the reason(s) for the return to allow us to improve both the description of the product and/or the product itself.   Next simply pack the completed return form, the original bill and the item (in the original packaging (bags and box) whenever possible) and send by mail to this address.

Réserve Privée - distribution Center
A15 - 3225 ch. de l'Industrie
St-Mathieu-de-Beloeil
Québec, Canada
J3G 0J8

*The client will assume the cost of shipping an item for a return.  If you are only returning one item, we suggest you fold it very flat and ship it in a standard envelope.  The envelope’s dimensions must not exceed: 38cm x 27cm x 2cm (thickness) to be considered a “letter” which is less expensive to ship than a “parcel.” Please DO NOT try to flatten an article of clothing with molded cups (brassiere or swimwear) – these must not be crushed during shipping. 

For International orders, thank you not to use courier services like UPS or FED-EX since they're asking for additionnal brokerage fees and customs clearance. In United States, it is preferable to use U.S.P.S. to send back an item (exchange or refund) and always mention it is "return" on "reason of sending".

2) Alternatively, you can make your return in person at the address mentioned above.  Be sure to call us ahead of time at: 450-906-4888.  In addition to the item you wish to exchange or refund, please bring the original bill and the completed return form to facilitate the transaction

Refunds:
Once we have received the item and have determined that all terms and conditions have been met, you will be promptly refunded* for the cost of the merchandise (including taxes) using the method by which the item was originally purchased.  For credit card returns, be sure to provide the card number and expiry date as we do not keep this information on file. You will receive an email notice from Desjardins payment services as soon as the refund has been processed.

We only accept one claim for refund per order - unless you notice a manufacturing defect not visible when you sent your first refund request.

* Please note that items purchased at the store are not refundable - unless a manufacturing defect. They are only exchangeable.


Exchanges:
If you need a different size or colour of a particular item, simply call us at: 450-527-1326 or 1-877-584-2888 to request the replacement item when you are planning to return your original purchase by mail.  We will send you, free of shipping charges and without having to pay again the replacement item you need.(except if you choose something with a higher price - in such case we will only charge you the difference). Then you check if it is OK and send back original item or both if it's still not OK.   If we do not receive your original item within 10 working days following your call, you will be billed for the second item.


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